1. When a customer complains that the spoon is dirty, the waiter apologizes and say, ???..?1) Please don´t worry
2) Don´t mention it
3) I´ll bring you another one.
4) Why don´t you use chopsticks instead
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2. Directions : Choose the most appropriate answer.You want your friend to receive your urgent letter as soon as possible. You are not sure about the price so you ask the clerk at the post office, ???.?1) How much does it cost to send it express?
2) Do I have to put a return address on the envelope?
3) Are you sure that my friend will receive it?
4) When can you take it to him?
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3. You ask the owner of a news-stand for the latest issue of your favorite magazine. He says, ???.?1) They have all disappeared
2) They are all sold out
3) Sorry, you can´t help it
4) I don´t mind.
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4. Someone asks you personal question that you don´t want to answer so you say politely, ????.?1) You have some nerve
2) It´s one of your business
3) I´d rather not say
4) Don´t be so rude
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5. You knock your friend´s sunglasses off the desk, and one lens breaks. You say, ???.?1) So sorry. I didn´t mean to be so careless.
2) Too bad. I didn´t try to break it.
3) Please forget it. I hope you don´t mind.
4) Never mind. You can get a new one.
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